Delivery and Returns
UK Orders
All UK Orders use Royal Mail Tracked 24 Service.
Orders placed before midday Monday-Friday generally will arrive next business day. Please allow extra time during busy times like the Christmas period.
It's best to allow up to three days for delivery from the date of placing an order.
Returns Policy for UK Customers
You are entitled to return your product for refund or exchange within 30 days of receipt, as long as your item is unwashed and unused. Click here to go to our returns page.
European Orders
Since the UK has left the EU, please note that any customs or local tax charges will be the responsibility of the purchaser. We’re unable to offer Exchange or Returns for International orders due to freight charges and possible Customs expenses. Therefore, please choose your sizing carefully by checking our sizing charts here. If you need any help, please contact us at info@vizirider.co.uk for any sizing guidance.
We use Royal Mail Tracking and Signed Service, which generally takes between 5-10 business days partnering with local postal services. Mailing charge for European orders is £10 extra for up to three items.
If you are interested in placing an order in the EU, we ask that you please contact us directly by sending an email to: info@vizirider.co.uk
USA and Canada Orders
We deliver to both USA and Canada, please note that any customs charges are the responsibility of the purchaser. We’re unable to offer Exchange or Returns for International orders due to freight charges and possible Customs expenses.
Therefore, please choose your sizing carefully by checking our sizing charts here. If you need any help, please contact us at info@vizirider.co.uk for any sizing guidance.
We use Royal Mail Tracking and signed service, which generally takes 7-12 business days partnering with USPS and Canada Post. Mailing charge for USA and Canada orders is £20 extra for up to three items.
If you are interested in placing an order in the US or Canada, we ask that you please contact us directly by sending an email to: info@vizirider.co.uk